bigo betPrivacy Policy

This page describes what we collect when you use bigo bet and how we keep that data protected. We at bigo bet take your privacy seriously—whether you're accessing our platform from Jakarta, Surabaya, Bandung, Medan, or any other supported jurisdiction. Our privacy practices reflect both our commitment to your security and our compliance with applicable data-protection laws.

When you create an account on bigo bet, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, or place bets on Liga 1, Piala AFF, live-dealer tables, or slot games, we collect certain information. We use this data to verify your identity, process your transactions, settle your bets, and provide customer support. We do not sell your data to third parties, and we encrypt all sensitive information.

Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law.

What We Collect and How We Use It on bigo bet

Account information: We collect your name, email address, phone number, date of birth, and government-issued ID number when you register on bigo bet. We use this information to verify your identity before your first withdrawal and to comply with anti-fraud regulations. Your ID and proof of address are stored securely and never shared with third parties except where required by law.

Payment information: When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank account (mobile banking, local payment, online payment, e-wallet), we collect transaction details including the amount, date, and payment method. We do not store your full payment credentials—payment processors handle that directly. We retain transaction records for account reconciliation and customer support.

Betting and gaming data: We record every bet you place on bigo bet, including the market type, amount, odds, and settlement result. We also log your slot-game sessions, live-dealer table activity, and esports betting. This data helps us settle your bets accurately, detect fraud, and provide you with account history and transaction reports.

Account verification

We collect government ID and proof of address to verify your identity before your first withdrawal. This protects both you and our platform from fraud.

Device and browser data

We log your device type (Android, iOS, desktop), browser version, IP address, and approximate location to detect suspicious activity and improve our platform.

Support communications

When you contact our customer support team via chat, email, or phone, we record your messages and our responses to resolve your issue and improve our service.

Device and usage data: We collect information about your device—whether you're using Android, iOS, or desktop—your browser type, IP address, and approximate location. We use this data to detect fraud, prevent unauthorized access, and optimize our platform for different devices. We do not track your precise location without your consent.

Cookies and tracking: We use cookies to remember your login session, store your preferences (such as notification settings), and track how you navigate bigo bet. These cookies help us provide a seamless experience across your Android app, iOS browser, and desktop sessions. You can disable cookies in your browser settings, but this may affect your ability to use bigo bet.

Third-party processors: We use payment processors, hosting providers, and analytics services to operate bigo bet. These third parties may process your data on our behalf but are contractually bound to keep it confidential. Our servers may sit outside your jurisdiction, so your data may be transferred internationally.

Your Rights and Our Commitments on bigo bet

Your rights: You have the right to access, correct, or delete your personal data on bigo bet. You can request a copy of all data we hold about you by contacting our support team. You also have the right to object to certain types of data processing, such as marketing communications. We will respond to all data-access requests within 30 days.

Data security: We at bigo bet encrypt all sensitive data using industry-standard protocols. Your password is hashed and never stored in plain text. We use two-factor authentication to protect your account from unauthorized access. Our servers are protected by firewalls and intrusion-detection systems. However, no system is completely secure—if you suspect unauthorized access to your account, contact us immediately.

Children's privacy: We do not knowingly collect data from anyone under 18 years old. If we discover that a minor has created an account on bigo bet, we will delete that account and all associated data immediately. Parents or guardians who believe a child has registered should contact our support team.

• Marketing communications: We may send you emails about new games, tournaments, or promotions on bigo bet. You can opt out of these emails at any time by clicking the unsubscribe link or adjusting your preferences in your account settings.
• Legal compliance: We may disclose your data if required by law, court order, or government request. We will notify you of such requests unless legally prohibited from doing so.
• Account closure: If you close your account on bigo bet, we will stop collecting new data about you. However, we retain transaction records for seven years to comply with financial regulations.
• Policy updates: We may update this privacy policy from time to time. We will notify you of material changes via email or by posting a notice on bigo bet. Your continued use of our platform after such changes constitutes your acceptance of the updated policy.

Contact us: If you have questions about our privacy practices, wish to access your data, or want to report a data breach, contact our support team via chat, email, or phone. Our team is available during standard business hours. During Idul Fitri, Idul Adha, and Imlek, response times may be slightly longer, but we remain committed to addressing your concerns.

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We at bigo bet remain committed to protecting your privacy and operating transparently. Your data is essential to providing you with a secure, personalized experience on our platform—from account verification to settlement of your bets. If you have any concerns about how we handle your information, our support team is ready to help.